Table of contents
About OKTICKET
OKTicket is revolutionizing the management of professional expenses by offering a comprehensive and automated solution that streamlines the payment, digitization, and accounting of employees’ travel expenses. Its platform integrates bidirectionally with ERPs and HR software, ensuring traceability and real-time control. With the “OKT Card,” companies enjoy complete control over transactions, optimizing administrative processes and ensuring regulatory compliance. This efficiency allows their clients to save time and resources, significantly improving their productivity and financial management.
Industry: Software Development
Company Size: Mid-sized (51-200 employees)
Location: Spain and Mexico
Main Improvement Areas:
- Real-time visibility of incentives for teams
- Error-free incentive automation
- Administrative time and cost savings
- Evolution to commission schemes aligned with company goals
- Increased motivation and results for sales teams thanks to new commission plans
The Challenge
At OKTicket, managing incentive plans posed several challenges. The commission model, based on a quarterly scheme, was calculated manually in Excel. The objectives were based on generated opportunities and closed sales, but due to the manual process limitations, the period had to close days before the end of the month.
“We were aware that our sales incentives model was too simple and did not adequately reflect the company’s strategic goals. The limitations we faced by doing the calculations in Excel made it unthinkable to define more elaborate incentive models that were 100% aligned with what OKTicket needed at any given moment.”
Diego Alonso (OKTicket Sales Manager)
Felix Zamora, Executive Director at Ixos, explains the situation they were facing: “As we transitioned into a sales-focused organization, we encountered several challenges with our sales commissions management process. Doing manual calculations caused errors and discrepancies, resulting in high administrative costs and too much time dedicated to auditing those mistakes. On top of that, not having real-time visibility made it hard for us to keep the team motivated and accountable for their targets.”
Before Using Remuner
As a completely manual calculation process, those responsible for calculating commissions and incentives spent enormous amounts of time inputting all the data into spreadsheets, not to mention the consequent risk of human errors and data loss. Without a platform to manage variable compensation, the sales teams had no visibility into the process or real-time results, leading to uncertainty, loss of focus, and decreased motivation as they could not see their performance or know how close they were to reaching their goals. This, in turn, meant that the incentives were not effective in generating positive business results.
“We were aware that our commission model was too simple and did not adequately reflect the company’s strategic objectives. The limitations we faced by doing the calculations in Excel made it unthinkable to define more elaborate incentive models that were 100% aligned with what OKTicket needed at any given moment,” says Diego Alonso, Sales Manager of the company.
Another significant issue was the inability to automatically link the opportunities won by each salesperson to their commissions. This required HR and finance to review and verify each transaction manually, ensuring there were no errors. Additionally, they had to close the commission accrual period days before the end of the month to have the calculations ready by payroll day.
Old Compensation Plan Scheme:
- Quarterly commission model calculated manually in Excel
- Objectives based on generated opportunities for SDR and achieved sales for AE
- Period closing several days before the end of the month due to lack of time for manual calculation
Problems OKTicket Faced
- All calculations were manual and in Excel
- Commission models were simpler than needed and misaligned with company objectives due to Excel limitations
- Lack of complete visibility for all sales teams
- Very manual, tedious process with the risk of errors
- Inability to automatically link the opportunities won by each salesperson
- Commissions were closed on the 20th to allow time to include them in payroll, instead of following the natural month, affecting calculation transparency
After Using Remuner
Diego tells us how Remuner is impacting the company’s variable management:
“At OKTicket, we have completely transformed our approach to sales commissions thanks to Remuner. With the new compensation plan, we now have a monthly commission model efficiently combined with additional bonuses for achieving quarterly and annual objectives. This has allowed us not only to reward our employees more fairly but also to incentivize consistent performance aligned with our goals.
“The complete automation of the process allows us to focus on what matters most: our growth and the development of our team. Thanks to Remuner, we have achieved a 95% time saving in commission management.”
Before using Remuner, calculating commissions was a nightmare: manual processes, errors, and a huge time investment. Now, we have evolved our commission model by adding floors, accelerators, and a commission system dependent on other metrics that were previously impossible to calculate manually. Everything is aligned with period closures following the natural months, simplifying planning and having commissions calculated without delays.
The complete automation of the process allows us to focus on what matters most: our growth and the development of our team. Thanks to Remuner, we have achieved a 95% time saving in commission management. This means less paperwork and more time to focus on our strategic goals.”
The new commission model at OKTicket is not only fairer but also more aligned with company goals. This ensures that each team member is focused on the same objectives and working in the same direction. Additionally, the increased transparency and fairness in compensation have significantly boosted the motivation of the sales teams.
New Compensation Plan Scheme:
- Monthly commission model combined with additional bonuses for achieving monthly, quarterly, and annual objectives
- Evolution of the commission model, adding floors, accelerators, and cross-dependencies to commission linked to objectives of other metrics that could not be calculated manually before
- Commission closing aligned with the natural month
- 100% automatic and error-free process
Key Improvements
- Quantitative improvement perceived by OKTicket, example from another client: significant growth in sales won and pipe generation
- 95% time savings in management
- Evolution to commission models aligned with company goals
- Increased motivation of sales teams thanks to new commission models
Overall results in the first months
Time and Resource Savings
OKTicket has achieved a 95% time saving in commission management. This has freed up those responsible for tedious and manual processes, allowing them to focus more on the company’s strategic goals.
Automation and Accuracy
Commissions calculation process is now 100% automatic and error-free. This has eliminated frustrations and risks associated with manual calculations, ensuring that all transactions are handled accurately and efficiently.
Increased Motivation and Transparency
The introduction of a more fair commission model aligned with company goals has significantly increased the motivation of the sales team. Transparency in compensation allows employees to see their performance in real-time and better understand their goals, connecting to Remuner more than twice a day to monitor their progress and commissions.
Strategic Alignment with company goals
The new commission model at OKTicket not only adequately rewards employees but is also designed to reflect and support the company’s strategic objectives. This ensures that all team members work towards the same goals and contribute to business growth consistently.
With Remuner, OKTicket has taken a big step forward in managing variable compensation, ensuring not only the satisfaction of our team but also driving our business growth efficiently and effectively. “I can’t imagine now how we could work without Remuner; I think we will never leave the tool,” concludes Diego.
“We’ve left behind manual calculations and errors, and now we’re speeding towards our goals.”
